Terms of service

Version 1.0 · effective on publication. These terms are a working draft pending legal review.

1. Who we are

Covalenta ("Covalenta", "we") operates this website and the Covalenta apps.

2. Requests

Submitting a request is free and creates no obligation. A contract forms only when you accept a written fixed price from Covalenta.

3. Our role

When you accept a price, your contract is with Covalenta. We engage a vetted independent contractor to perform the work and remain responsible to you for its delivery.

4. Prices

Prices are fixed for the agreed scope. Changes to scope are priced and agreed in writing before they are carried out.

5. Payment

Payment terms and milestones are stated on your price confirmation and invoice. Never pay a contractor directly; Covalenta will never ask you to.

6. Cancellation

You may cancel before work starts. Where the law gives you a cooling-off period, we honour it. Costs already incurred with your written approval may be deducted.

7. Guarantee and complaints

Work carries a written workmanship guarantee stated on your confirmation. Report problems in your Covalenta account or to hello@covalenta.com; we will arrange remedial work at no cost where the guarantee applies.

8. Communication

All communication about a job takes place through Covalenta, to protect you and keep a clear record.

9. Contractors

Contractors who apply to our pool are subject to separate supplier terms provided before activation.

10. Liability

Nothing in these terms limits rights you have under consumer protection law in your country.

11. Governing law

These terms are governed by the law of the operator's place of registration, without depriving consumers of mandatory protections where they live.